We currently ONLY ship within Canada at this time.

It depends on where you are. Orders processed here take approx. 5-7 business days to arrive. Delivery details will be provided in your confirmation email through the shipping carrier used.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout, typically this is Canada Post.

We assume that all customer information provided is correct. If you've entered the incorrect information we can update minor changes to the address.

We cannot change information if the item has already shipped. 

We also, cannot update the address to something entirely different than what was originally input.

In the event an item is undeliverable due to customer error, the following options are available to the customer.

Arrange to pay for the shipping again to receive the product. 

OR:

Opt for a refund the product amount of the sale, and will we restock the item.

We cannot refund the shipping portion of an undeliverable product.

We will not ship large and heavy goods, this included furniture items.

Once you've added items to your cart, please navigate to the checkout page and input your shipping information for a shipping estimate.

While we don't offer delivery, we have connections! Need one of those gorgeous pieces you just purchased delivered?

Give us a call and we're happy to chat with you about options

In-Store Purchases

We offer short-term holding for items purchased in store for up to two (2) weeks from the date of purchase. Any request to extend this holding period must be arranged in advance and approved by store staff.

If an item has not been collected within thirty (30) days of purchase, and no prior arrangements have been made, the item will be considered abandoned. The item will then be returned to inventory, and the purchase will no longer be eligible for refund, credit, or exchange.

Online Purchases (In-Store Pickup)

For online orders selected for in-store pickup, we will make reasonable efforts to notify the customer that the item is ready for collection. Items not picked up within thirty (30) days of purchase will be considered abandoned, returned to inventory, and will not be eligible for refund, credit, or exchange.

If you have a way to get that new piece of furniture home, but don't have the right vehicle right now, we do have a holding room for purchased furniture available to hold items for up to 2 weeks. 

All items in the market are stocked by our vendors with rented space. We do not take items on consignment. If you are looking to sell some things, feel free to fill out our downsizing form.

We love filling the market chock full with the best vendors around. Check our page booth rentals and fill out the form to be added to the wait list. Vendor Application

Vendor services and offerings we have in house to help you be a successful antiques dealer here at the Waterford Antique Market.

Visit our About Page to see the market amenities for customers & vendors alike.

All sales are final. If you have concerns about an item you've received, please contact us and we'll be happy to work through the issue with what resources we have available.

See something on the website you'd like to purchase? Feel free to reach out on the chat to confirm if it's in stock. Or if you're local, make the drive to take a wander through!

Absolutely. If you're ordering an item online, please select the pick up option. When you arrive to pick up your order, please let staff at the front desk know, and have the order number available.

Our product selection online is available for purchase, however items on our social media may or may not be in the product listings on our website.  

Can't make it in to buy that Instagram post? Call in, we're able to take payment over the phone and put the item aside for you.

Unfortunately, we are unable to offer returns due to the nature of our business. Please measure twice.

All sales are final.

Our store hours can be found here.

Click here for our holiday hours.

We accept Cash, Mastercard, Visa & Debit in store.

Free Parking is available in front and behind the market for our customers.

Street accessible parking is available directly in front of the main entrance on Alice Street. The entrance is not on ground level and consists of 2 steps. Doors are  34” wide.

The back of the building contains a large gravel parking lot, and an on-grade doorway 34” wide. There are no dedicated accessible parking spots due to the allocation of one at the main entrance at the front of the building.

Vendors set the prices at the market.

Well behaved, trained dogs are allowed on a leash. If your pet breaks something, you are responsible for the damages. Please watch their tails.

Service animals are always welcome.

Cats or other animals are not permitted.

Waterford Antique Market is committed to providing an inclusive and accessible experience for all customers, employees, and visitors in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our market operates in a historic two-floor factory building of approximately 16,000 square feet.

The second floor is accessible by stairs only, and an elevator is not available.

Washroom facilities may not meet full accessibility standards.

Customers who are unable to access the second floor may request assistance. We will:

• Provide general information regarding vendors located on the second floor;
• System based inventory search of specific items 
• Provide photographs of specific items that are readily accessible without disrupting vendor displays;

Also, Shop by vendor is available on our website, to help accommodate where you can shop a limited selection of stock by floor and by vendor.

Service animals and support persons are welcome in all public areas.

Customers may use personal assistive devices while visiting.

In the event of a temporary disruption to accessible services or facilities, notice will be provided with details and available alternatives. We welcome feedback regarding accessibility.

Accommodation is available upon request for customers, employees, and job applicants. For accessibility inquiries or feedback, please contact: 519-443-4064

or: info@waterfordantiquemarket.com