FAQ
Whether you're a seasoned collector or a curious shopper, we’re here to help make your experience enjoyable. Below are answers to some of our most frequently asked questions for shoppers in store or here on our website.
Shipping
We currently ONLY ship within Canada and the United States.
It depends on where you are. Orders processed here take approx. 5-7 business days to arrive. Delivery details will be provided in your confirmation email through the shipping carrier used.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout, typically this is Canada Post.
We assume that all customer information provided is correct. If you've entered the incorrect information we can update minor changes to the address.
We cannot change information if the item has already shipped.
We also, cannot update the address to something entirely different than what was originally input.
In the event an item is undeliverable due to customer error, the following options are available to the customer.
Arrange to pay for the shipping again to receive the product.
OR:
Opt for a refund the product amount of the sale, and will we restock the item.
We cannot refund the shipping portion of an undeliverable product.
We will not ship large and heavy goods, this included furniture items.
Delivery
While we don't offer delivery, we have connections! Need one of those gorgeous pieces you just purchased delivered?
Give us a call and we're happy to chat with you about options
If you have a way to get that new piece of furniture home, but don't have the right vehicle right now, we do have a holding room for purchased furniture available to hold items for up to 2 weeks.
Booth
All items in the market are stocked by our vendors with rented space. We do not take items on consignment. If you are looking to sell some things, feel free to fill out our downsizing form.
We love filling the market chock full with the best vendors around. Check our page booth rentals and fill out the form to be added to the wait list. Vendor Application
Vendor services and offerings we have in house to help you be a successful antiques dealer here at the Waterford Antique Market.
Visit our About Page to see the market amenities for customers & vendors alike.
Product
All sales are final. If you have concerns about an item you've received, please contact us and we'll be happy to work through the issue with what resources we have available.
See something on the website you'd like to purchase? Feel free to reach out on the chat to confirm if it's in stock. Or if you're local, make the drive to take a wander through!
Absolutely. If you're ordering an item online, please select the pick up option. When you arrive to pick up your order, please let staff at the front desk know, and have the order number available.
Our product selection online is available for purchase, however items on our social media may or may not be in the product listings on our website.
Can't make it in to buy that Instagram post? Call in, we're able to take payment over the phone and put the item aside for you.
Unfortunately, we are unable to offer returns due to the nature of our business. Please measure twice.
All sales are final.
Market Information
We accept Cash, Mastercard, Visa & Debit in store.
Free Parking is available in front and behind the market for our customers.
Vendors set the prices at the market.
Well behaved, trained dogs are allowed on a leash. If your pet breaks something, you are responsible for the damages. Please watch their tails.
Cats or other animals are not permitted.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.