Returns
As many of our products are second hand, due to the nature of our business, we do not offer refunds. Should there be an issue with shipping, please let us know immediately upon receipt if there is damage that occurred during the shipping process.
We do our best to take photographs and make note of any issues should we notice them upon listing products on our website, however all items are sold as is, as found.
If you change your mind on an item that was shipped, we are not able to extend a return or refund on these items.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Out of stock Inventory
Sometimes items purchased are not able to be located in the store, and while we have metrics in place to do our utmost best to ensure all items listed for sale online to are in-stock, sometimes external factors will effect the reflected inventory levels online. In the case of an online order when inventory is not in stock or cannot be located, we will refund you for that item purchased, and make sure the rest of the order is still approved to be shipped or picked up.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
- Antiques and vintage items
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@waterfordantiquemarket.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@waterfordantiquemarket.com and send your item to: Waterford Antique Market, 80B Alice Street, Waterford ON N0E1Y0, Canada. PO. Box 1344
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Waterford Antique Market, 80 B Alice Street, Waterford ON N0E1Y0, Canada PO Box 1344
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
